What You've Said

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In every business, especially click and mortar ones, it is customer service that distinguishes the 'Best' from the 'Rest'.
We pride ourselves as being the nicest, friendliest folks around, and our customers attest to that.

Greetings,
Thank you for the update Sue. I appreciate the professional, yet personal manner in which your company conducts business.
RW

Great. Thanks, Kevin.
Pleasure doing business with you guys.
TM

Kevin :
Thank you for your help. I'm sure My family will enjoy using the wind up light in Taiwan. Thank you again. Best Regards.
HY

Good day Sue,
I shall look forward to receiving my radio and flashlight. Glad they were shipped out so promptly. Do you people work on in-line skates? Pray you and family have a blessed Thanksgiving- thanks once again for your kind help,
G

Sue,
Thanks for keeping me up to date, and sure Hawaii would welcome you as a visitor, may be you will get here one day, again thanks.
P

Kevin,
Thanks, received it 9/13/99. And was pleased with your products.
M

I didn't check my email in time, but hopefully UPS will come through. Ha ha, I crack myself up.
D

Dear Sue at Innovative Technologies,
Sorry that I shorted you the $5.00. I'll send it along immediately. Thanks very much for going ahead and shipping the materials anyway. I look forward to receiving your products and appreciate your great customer service. Best regards,
GR

Again thank you so much for your help-and your great sense of humor. I am looking forward to purchasing a windup lantern soon-heaven knows what happens when you dance with that--great company, great products and great people!!!
KS

No problem. Thanks for the explanation. :-)
D

Sue,
Thank you for all your information. I appreciate it very much.... Your company is very fortunate to have a sweet employee like you.
B

Sue,
Thank you for following up on this. I appreciate your efforts.
BP

Thanks very much for your help.
KJ

Hello Sue,
Thanks for your speedy reply!
JV

Kevin,
Thank you for your quick response. It really is nice to find someone that does all that you have done so completely. Thanks for the ups tracking #.
MG

Thank you for the prompt service. The clear plastic freeplay AM/FM solar wind-up radio arrived today. Thanks also for the gift certificate. I am sure we will make good use of it.
JT

Hello Kevin;
I spoke with you on the phone about 1 week ago and questioned the total on the Visa bill. After I checked my notes and looked at your ad on the Web - my memory started getting clearer and I agree with the total that was billed. Thank you for your courtesy during the phone conversation.
AR

Sue,
Thank you very much for the information. Tell Kevin I think your company's customer service is great!!
GVC

Hi Sue,
No, actually I have an undeniable fondness for polite, professional and efficient Canadian women ...... like you! :) Thank you for the wonderful service and warmest regards!
MJ

Thanks for the reply... More to come...! God bless,
JJ & Family

I received my freeplay radio and accessories last week....hooked it up, and have been enjoying it immensely every evening since then while surfing the net. Thanks for offering such a sweet deal on a really fine product!!
JU

Hi Sue,
Thanks for the info. I wish everybody taking orders over the phone knew how to be as "difficult" (i.e. charming) as you. Thanks to you and your company for providing such interesting and useful products. :-) All the best,
MK

Sue,
I thank you for the personalized response...with all this technology it's nice to know there's a human being on the other end!
W

Sue,
thanks for your time in this matter, putting my mind to rest on this.
LF

Dear Kevin,
Great news - the radio has arrived at last & what a little beauty it is! Thank's for your attention,
DB

Dear Kevin Barnes,
I have just receieved QuakeAlert System today. I've just mounted on the wall and tested. It is working very well. Thanks for all your interest and efforts for sending QuakeAlert. I'm very pleased with your "Professional Customer Policy" . From here , I'm sending best wishes to all your company employers for inventing such a very useful instrument. Best Regards,
YP

Sue,
Thanks for the info and the note. We have not received the package yet but will look for it in the next few days.
L SM

Thank you.
This may arrive just in time for a large hurricane headed our way.
JH

Thanks for your shipment and nice note. The order arrived quickly. I look forward to trying everything out over the Labor Day weekend. Enjoy beautiful BC. Kind regards,
BL

Thanks for the quick reply. I can't check it out right now because it's wrapped up and hidden under the bed for the "birthday boy" - but I never thought of connecting it to the built-in antenna. Thanks again.
ER

Dear Sue,
Thank you for responding and taking responsibility. That in of itself is enough for me. Not to many people are willing to admit to making a mistake. Whenever I come across someone that does, I gain more respect for them and their business. There was no harm done. I haven't gone on our trip yet, so this delivery time is acceptable. Thankyou for your honesty. Sincerely,
GC

OHHHHHHHHHHHHHHHHHHHH OKAY!!!!! I get it! THANKS!
K

Sue:
Thank you very much for your time and consideration.
I look forward to receiving my order.
B

Sue,
Thank you so much for all your help. Regards,
BR

Thanks so much for your prompt service. Best regards.
MW

Sue,
Thank you for the help. You also sell a well designed product.
R

Sue at Innovative Technologies.
Shipment was received on 7/15 in perfect order. I would not hesitate to order from your firm again.....good service. Thank you for the gift certificate.....some of our friends may be able to use it. Your prices for these items are some of the best I've seen thus far. Sincerely,
NL

SUE,
I RECEIVED YOUR E-MAIL. THANKS FOR TRYING AGAIN. I LOOK FORWARD TO RECIEVING MY SHIPMENT OF PLAY TOYS ! THANKS AGAIN FOR ALL OF THE INFO. SINCERELY,
HW

Dear Sue & Co.,
Thank you for such great service. I had tried to order the radio from another on-line shopping service in the US, and had received incredibly poor service. Not to mention names, but JM will never get my business now that I've found you folks. Thanks for being the complete opposite of my earlier experience - you did everything right, and we're enjoying the radio. Sincerely,
SB

Thank you.
We are awaiting the pakage. We really like the Flashlight. Have a good day. It has been good doing business with you. Thank you for your prompt attention to our problems.
JP

Hi, Kevin!
Thanks for responding to my e-mail and phonecall. The shipment that you sent to me arrived last Saturday when I was out of town. Sue was a delight to talk to and very efficient in taking my original order. Everything has arrived in great shape. Best Wishes
DW

Dear Sue:
I find that not paying attention keeps me from being confused. I am a wizard by default. Thank you for catching the billing discrepancy. Sincerely,
CC

I received the package today! I appreciate your help in getting the items! I was concerned about ordering as everywhere I looked said "backordered". I am thankful you were able to get me the products so quickly! Thanks again for your help!
RH

Sue,
I deal with many sales and mail order people as a educational technology administrator. Thank you being so nice on the phone and in this notice. It's been a pleasure doing business with you.
GR