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Guarantees & Product Returns

Guarantees

  • All our products (excluding batteries and bulbs) are guaranteed for a period of 1 year, ag
    provided they have not been abused or otherwise mistreated.
     
  • We will, at our option, repair or replace the item if it is defective in manufacture.
     
  • We will replace the item if it arrives to you broken or malfunctioning.

Product Returns:

  • VERY IMPORTANT!

    We check every item before we ship to be in good working order.

    Be careful to wind the radios and flashlights in a clockwise direction.
  • If you do receive a item that was damaged in transit:
  • 1. Please advise us at windupradio@innotechmail.com
    Tell us that you are returning a product, get an authorization number and the address where to return your product.
  • 2. Pack the item and mark on the box your name, our invoice number and if you are outside of Canada
    (Very Important) the following information "CANADIAN GOODS - RETURNED FOR T.I. - 9814.00.00"
  • 3. Send the product by surface mail only, at your expense to the address we send you.

VERY IMPORTANT!!

  • If you did not purchase the item from us (Innovative Technologies or windupradio.com) we cannot replace or repair your product.
    Please contact the retailer who sold you the product.